Quiz on Hotel Receptionist Procedures

When a Bellboy meets a colleague in the employee dining room during lunch, what greeting should be said?

• May I help you?

• Could you help me, please?

• Hello, How do you do!

• How may I assist you?

What is the appropriate English phrase for a guest to ask for help or assistance from a hotel staff?

• Could you send someone to my room, please?

• I beg your pardon, please!

• May I help you?

• How may I assist you?

If a hotel guest wants the Bellboy to help with carrying their luggage from the room during check-out, what should the guest say?

• I beg your pardon, please!

• Could you send someone to my room, please?

• May I help you?

• Could you help me, please?

What should the Bellboy say when explaining how to turn on the air conditioner in the room?

• Could you send someone to take my luggage in room 205, please?

• May I help you?

• Could you help me, please?

• Please press the red button to turn it on!

Which phrase is appropriate when offering food choices to a guest?

• Would you prefer tea or coffee, please?

• Please press the red button to turn it on!

• Could you send someone to take my luggage in room 205, please?

• Would you like to drink tea or coffee, please?

What is an example of a 'Magic word' expression that can make a guest feel at home in a hotel?

• Good morning, how are you today?

• I hope you enjoy stay with us mam

• Please contact me if you need anything

• May I clean to your room Mr. John?

What is the term for paying attention, listening, and noting customer issues?

• Caring

• Phone number

• Identity

• Confident

Which characteristic indicates a person with a melancholy personality?

• Always cheerful and speaks quickly

• Thoughtful

• Thinker

• Calm, likes to chat

The ability to recognize and manage one's own emotions and the emotions of others is known as what?

• Mental intelligence

• Intelligence quotient (IQ)

• Spiritual intelligence

• Emotional quotient (EQ)

Which opening conversation question might offend people from Europe, America, and Australia?

• Are you American?

• It's extremely hot today isn't it?

• How's the name? Are you married?

• How are you?