Housekeeping Quiz

What is the definition of Housekeeping?

• Maintaining a house or business property

• Cooking in a hotel kitchen

• Operating a hotel front desk

• Gardening in a resort

Which area is considered part of the 'Front of the house' in a hotel?

• Engineering department

• Laundry room

• Food and Beverage outlets

• Stairways

What is the role of a Room Maintenance Supervisor?

• Installing mini bars

• Cleaning public areas

• Directing room keeping activities

• Maintaining the grounds

What is the importance of housekeeping in the hospitality industry?

• Providing extreme sports activities

• Guest comfort and safety

• Serving gourmet meals

• Playing loud music

What is the main responsibility of a Housekeeper?

• Repairing hotel furniture

• Administering housekeeping maintenance

• Operating the hotel's security system

• Cooking meals for guests

Which area is NOT typically part of the 'Back of the house' in a hotel?

• Restaurants

• Front office areas

• Laundry room

• Engineering department

What is the purpose of the 'Pre-Arrival' stage in the guest cycle?

• Collecting guest feedback

• Reassuring guests of their booking

• Checking out guests

• Monitoring guests post-departure

What is the responsibility of the Executive Housekeeper?

• Directing room keeping activities

• Maintaining grounds

• Cleaning public areas

• Planning and problem-solving functions

What is the main duty of a Room Attendant?

• Maintaining grounds

• Maintaining guestrooms

• Installing mini bars

• Cleaning public areas

What is the purpose of the 'Post-Departure' stage in the guest cycle?

• Checking out guests

• Monitoring guests post-departure

• Collecting guest feedback

• Reassuring guests of their booking