Peran Concierge dalam Hotel
Quiz
•
Others
•
12th Grade
•
Hard
RIMA PROKLA PONELO
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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang dimaksud dengan concierge dalam hotel?
Pemandu wisata lokal
Pengelola restoran hotel
Petugas kebersihan kamar hotel
Petugas yang memberikan layanan informasi, bantuan, dan rekomendasi kepada tamu hotel.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sebutkan tugas utama concierge dalam front office hotel!
Menyediakan layanan kamar hotel
Mengurus kebersihan kamar hotel
Memberikan informasi kepada tamu, membantu proses check-in dan check-out, serta membantu dalam pengaturan transportasi dan reservasi tempat makan.
Menyediakan layanan spa di hotel
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mengapa peran concierge dianggap penting dalam industri perhotelan?
Concierge memberikan layanan personal kepada tamu, seperti rekomendasi tempat wisata lokal, membuat reservasi, dan menangani permintaan khusus, sehingga meningkatkan pengalaman tamu secara keseluruhan dan kontribusi terhadap kepuasan pelanggan.
Concierge hanya memberikan informasi umum kepada tamu
Concierge bertanggung jawab atas kebersihan kamar hotel
Concierge tidak memiliki peran yang penting dalam industri perhotelan
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang harus dilakukan concierge untuk memastikan kepuasan tamu?
Menyediakan makanan gratis
Memberikan sambutan hangat, memberikan informasi lengkap, menyediakan layanan penjemputan, membantu pemesanan, menyediakan layanan kamar
Menyediakan layanan pijat
Memberikan tiket konser gratis
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bagaimana concierge dapat membantu tamu dalam hal reservasi?
By providing incorrect information to the guest
By contacting the desired restaurant, hotel, or service on behalf of the guest and securing the booking based on the guest's preferences and availability.
By ignoring the guest's preferences and availability
By making the reservation without consulting the guest
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sebutkan beberapa keterampilan yang diperlukan oleh seorang concierge!
Pengetahuan tentang astronomi
Keterampilan bermain musik
Kemampuan komunikasi yang baik, pelayanan pelanggan yang ramah, pengetahuan luas tentang area sekitar, kemampuan multitasking, keahlian dalam mengatur jadwal dan reservasi
Kemampuan memasak
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apakah concierge bertanggung jawab atas keamanan tamu di hotel?
Ya
Kadang-kadang
Tergantung situasi
Tidak
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