TestOut PC Pro - Unit 2 Lesson 2.4 - Change Management

Which part of the change management process specifies how you will return affected systems to their original state if your implementation fails?

• Risk analysis

• Backout plan

• Scope

• Purpose

You are filling out a change order form. Toward its end, you explain how you will return affected hardware and software to its original state if the change fails. What is this plan called?

• Rollback plan

• Backout plan

• Risk analysis

• System image plan

Who needs to approve a change before it is initiated? (Select two.)

• Customer

• Marketing director

• Regional rep

• Sales rep

• Change board

As a systems engineer for a large retail corporation, you have filled out a change order form to replace the laptop computers that sales reps use on the road with business tablets that are much more durable, provide both touch and keyboard options, and are more portable and easier to use when working with clients. The request has been forwarded to the change board, which is reviewing the change order form with you. One of the board members asks if this change will impact plans to move more of the business online to reach customers directly. Which of the following questions does the board member really want answered?

• What is the scope of the requested change?

• How does this change fit with company's current strategic focus?

• What are the desired deliverables?

• What are the desired outcomes?

Which section of a change order form would include the desired outcomes of a project?

• Backout plan

• Purpose of change

• Scope of change

• Risk analysis

Arrange the standard change order form information on the left in its standard presentation order on the right.

• Risk analysis

• Scope of the change

• Backout plan

• Purpose of the change

Which documents are generally finished and approved before a project begins? (Select three.)

• Analysis spreadsheet

• Project plan

• Budget

• Risk Assessment

• Slide presentation

Which part of the change management process asks how the project will align with the organization's current mission and strategy?

• Scope of the change

• Change implementation

• Purpose of the change

• Plan for the change

You work for a company that provides payroll automation software to its clients. You are creating a program that will automate payroll tasks for small businesses with few employees. You are on track to meet your deadline for the project, and you anticipate having a lot of money leftover in the project budget. Mid-project, you receive a call from the human resources manager at MakeStuff, a company that will use the small-business payroll software. The manager informs you that MakeStuff has decided to offer its employees a 401k investment option and asks whether the small-business payroll program can automatically manage 401k investments. Currently, the project plan does not include that function, but you believe making the addition would be valuable to your business. You are worried about requesting permission to add this functionality for two reasons. First, the deadline for this project is very close, and it cannot be moved. Second, you have created software that automates flexible savings account management, but you haven't automated 401k investments before, and you know they are more complicated. You must fill out a change order form to request this change. Select the best option for each portion of the form.

• Risk Analysis

• To provide every client using the software with the same features

• Purpose of Change

• Using contractor could result in over budget

• Scope of Change

• Request to hire contractors to implement software to add option for 401k

• Plan for Change

• Add 401k management to the payroll software

Which of the following is typically a question asked when defining the scope of change on a change order form?

• Why do you want to make this change?

• What exactly do you want to change?

• Why is the change needed?

• What is likely to go wrong if we implement these changes?