KUIS CS
Quiz
•
Fun
•
Vocational training
•
Practice Problem
•
Easy
bank majalengka
Used 3+ times
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16 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 6 pts
Apa fungsi utama Customer Service sebagai Front Line Officer?
Menjual produk bank
Menerima keluhan nasabah
Menjadi cerminan penilaian pelayanan bank
Memberikan saran keuangan kepada nasabah
2.
MULTIPLE CHOICE QUESTION
20 sec • 6 pts
Customer Service harus mengabaikan keluhan kecil agar tidak mengganggu pelayanan yang lebih besar.
BENAR
SALAH
3.
MULTIPLE CHOICE QUESTION
30 sec • 7 pts
Apa saja tanggung jawab utama Customer Service di Bank Majalengka?
Menjaga kerahasiaan bank dan nasabah
Membuka rekening nasabah baru
Menjaga kebersihan ruang kerja
Semua jawaban benar
4.
MULTIPLE CHOICE QUESTION
20 sec • 6 pts
Salah satu faktor ketidakpuasan nasabah adalah penampilan yang tidak rapi.
BENAR
SALAH
5.
MULTIPLE CHOICE QUESTION
30 sec • 6 pts
Apa yang harus dilakukan saat menutup rekening nasabah yang sudah meninggal dunia?
Ahli waris harus menunjukkan surat wasiat
Rekening ditutup otomatis oleh bank
Nasabah yang masih hidup melakukan penutupan
Menyerahkan rekening kepada pihak bank
6.
MULTIPLE CHOICE QUESTION
30 sec • 7 pts
Apa itu ARO (Automatic Roll Over) dalam konteks deposito?
Deposito diperpanjang secara otomatis
Deposito tidak diperpanjang
Deposito dibatalkan
Deposito diubah menjadi tabungan
7.
MULTIPLE CHOICE QUESTION
20 sec • 7 pts
Customer Service harus mengenali nasabah untuk menerapkan prinsip Know Your Customer (KYC).
BENAR
SALAH
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