Talking on the phone

2. John : Good afternoon, John                        . How may I help you?

3. Jenny : Could I talk to Susan, please?

• is hanging up

• is speaking

• is calling

• is holding on

3. Receptionist: Oh. She isn't here. She has already gone out for a meeting. Can I              a message for you?

• 2. a. have

• 2. b. leave

• 2. c. take

• 2. d. listened to

You have to take a message. What do you write down?  

What information do you ask for?

• a. The caller's name and the purpose of calling.

• b.  The caller's name and his email.

• c.  The caller's name and his accomplishment.

• d.  The caller's address and his solution.

You can't understand what someone is saying at work or on the phone.

How do you ask someone to repeat himself or herself in a polite way?

• a. What did you say?

• b. Could you please speak over and over?

• c. Could you please tell one more time?

• d. Could you please repeat that?

Staff:     Certainly. _________________, please?

Adele:  It’s zero two... three four five... eight six nine one.

• a. Could I talk to Mr.Jones, please.

• b. Could you tell me why it was rejected?

• c. Could I have your telephone number

• d. Could hold you line for a minute? I’ll put you through.

Caller 1: Dr. Peterso's office.___________________

Caller 2: I'd like to make an appointment to see the doctor.

• a. Would you like to leave a message?

• b.How are you?

• c. Would you like to leave a message?

• d.How can I help you?

7. Which of the following expressions is used for taking a telephone message?

• a. Hello, could I speak to Alice, please?

• b. Could I take a message for him?

• c. Could you ask him to call me back as soon as possible?

• d. Would you like to leave a message?

Caller: Yes. Can you ask him to give me a call? My number is 909-345-8965

Receptionist: _____________________

Caller:  Certainly. That's 909-345-8965

• b.Could you spell that, please?

• b.Could you repeat that, please?

• b.Could you hold on, please?

• b.Could you tell me your name, please?

Receptionist:  OK. _______________________

Anna:             My name is Anna Garcia. G-A-R-C-I-A.

• a. What's your name?

• b. What's your address?

• c. What's your Phone number?

• d. What's your company?

Which of the following expressions is used when the person is unavailable?

• a. Unfortunately, Mr. Mark has just left the office.

• b. I’m unable to locate her right now, I’m afraid.

• c. I’m afraid Mr. Wang is out of town.

• d. Let me give you my number.