What is the Latin origin of the word 'communication'?

• Communicare

• Communicatio

• Communicant

• Communicable

According to Koontz and Weihrich, how is communication defined?

• The transfer of information from a sender to a receiver

• The exchange of ideas between two parties

• The act of speaking or writing

• The sharing of emotions

Which of the following is NOT one of the 7 Cs of communication?

• Clear

• Concise

• Complicated

• Courteous

What does the 'encoding' process in communication involve?

• Sending the message

• Providing feedback

• Receiving the message

• Translating the message into symbols

Which type of communication involves spoken words?

• Oral communication

• Visual communication

• Written communication

• Non-verbal communication

What is a disadvantage of oral communication?

• Building relationships

• Lack of record-keeping

• Clear communication

• Immediate feedback

Which type of communication is characterized by a structured format?

• Informal communication

• Formal communication

• Non-verbal communication

• Visual communication

What is a key advantage of written communication?

• Less personal

• Permanent record

• Non-verbal cues

• Immediate feedback

Which of the following is a form of non-verbal communication?

• Email

• Letter

• Body language

• Report

What does 'feedback' refer to in the communication process?

• The channel used

• The encoding of the message

• The response to the message

• The initial message