Ground Support 2023 - Final

Which is NOT a requirement to rent a vehicle with Priceline or any rental car company?

• Valid Driver's license

• Valid Credit Card or debit card for security deposit

• Your own toll pass for on road toll payments

In regards to rental car booking which statement is NOT true?

• Cancellation policies can be found on Check out page

• 
  Customers can select a specific make model and color of vehicle

• Pay later reservation are more flexible and generally have a higher rate

Which of the following Rental Car Rates offer the lowest prices?

• 
  Retail Agency

• 
  Express Deals

• 
  Retail Merchant

• 
  Retail Prepaid

In regards to rental cars, what are credit card guarantee rates?

• 
  No amount is due at booking, the customer can cancel the reservation for free even after pick up

• 
  The credit card entered is guaranteed to be charged upon booking immediately.

• These are Pay now rates always

• No amount is due at booking time, however, fees might be charged by the rental car vendor if the customer doesn't show up to pick up the car.

What is a "one-way" rental?

• Reservation is for one day only

• 
  Pick-up and drop-off locations are different locations

• 
  Pick-up and drop-off times are different

• The rental car counter is off-airport and requires a shuttle

(True or False) A one-way booking can incur a one-way drop fee to assist in offsetting the cost of the rental car vendor losing inventory in another location

• True

• False

(True or False) Collision Damage Protection is mandatory for all bookings purchased through Priceline

• True

• False

(True or False) If a customer requires to cancel their Collision Damage Protection I would need to refer them to Allianz

• True

• False

(True or False) If a customer requires to extend their Collision Damage Protection I would need to refer them to Allianz

• True

• False

In what scenarios do we use Partner Rental Research? (Select all that apply)

• 
  "I don't like the color of my car"

• 
  "The Rental car company charged me some fees and I don't know where they are coming from"

• 
  "The car I received is extremely dirty and the windows don't work"