
Latihan Smart Team
Authored by Tony Praditya
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Professional Development

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100 questions
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1.
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30 sec • 1 pt
Sebuah fitur pelayanan digital berbasis web untuk memberikan pelayanan yang berbasis teks (engg). _ _ _ _ _ _ A _ .
2.
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30 sec • 1 pt
Kemampuan untuk memahami perasaan dan emosi pelanggan (engg). _ M _ _ _ _ Y .
3.
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30 sec • 1 pt
Sistem otomatis yang menempatkan panggilan masuk dalam antrian dan mendistribusikannya ke agen (engg). _ _ E _ _ _ _ .
4.
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30 sec • 1 pt
Proses dimana agen mengarahkan pelanggan ke departemen atau rekan yang lebih tepat (engg). _ _ A _ _ _ E _ .
5.
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30 sec • 1 pt
Proses yang digunakan untuk memberikan informasi kepada pelanggan secara otomatis ketika mereka menghubungi layanan pelanggan (indo). _ _ _ _ _ _ _ _ R .
6.
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30 sec • 1 pt
Alat untuk mengukur jumlah panggilan yang diterima, dijawab, atau ditinggalkan (indo). _ _ _ L _ _ I _ S .
7.
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30 sec • 1 pt
Kemampuan agen untuk menjaga kualitas layanan di bawah tekanan (engg). _ _ R _ _ _ .
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