Unit 1 Test: Employability Skills (M)

What does it mean to be employable?

• Able to be employed

• Usable

• Capable of holding a job & available for hire

• All of the above

What is etiquette?

• A prescribed or accepted code of behavior

• Ethical behavior

• Breaking the law

• Miscommunication

When writing documents, you must make sure that the document is 

• Formatted properly

• Written with broken English

• Professional

• A and C

When making a presentation, the speaker should practice the speech and look up periodically at the audience.

• true

• false

How can a person communicate without speaking?

• Head nodding

• Eye contact

• Body language

• All of the above

When making and returning telephone calls, the caller must

• Speak clearly and audibly

• Be rude

• Identify yourself and your company

• A and C

When using social media, you are not a representative of your company.

• TRUE

• FALSE

__________________________ is a very important component of communicating.

• Talking

• Reading

• Listening

• None of the Above

Feedback may be verbal or nonverbal.

• TRUE

• FALSE

Effective team members should

• Gossip

• Be tolerant

• Compromise

• B and C