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Customer Service Ch 1

Authored by Robin Duncan

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11th Grade

25 Questions

Customer Service Ch 1
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1.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

These customers can take a long time to make a purchase decision, and might return to a retailer several times before making a purchase.

Innovation/trend buyers
Impulse buyers
Recreational shoppers
Comparison shoppers

2.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Which of the following is a term for physical goods that are bought and sold?

Sales
Products
Pricing
Services

3.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Which of the following is a standard term that describes the audience of retail stores that is, the people who will buy things from the stores?

Manufacturers
Wholesalers
Buyers
Customers

4.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

A good retailer will try to be

All things to all people
All things to some people
Some things to some people
Some things to all people

5.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Which of the following is an inaccurate description regarding the distribution process?

Manufacturer, retailer, wholesaler, customer
Manufacturer, customer
Manufacturer, retail distribution center, retail customer
Manufacturer, wholesaler, retailer, customer

6.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

The person who makes quick purchase decisions. These purchases are often fairly inexpensive items and don't have a high importance.

Innovative customer
Diverse Shopper
Impulse Buyer
Recreational Shopper

7.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Your ultimate goal as a sales associate is to:

Meet your quota each month
Provide service to as many customers as you can
Satisfy the customer

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