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PC_RS Q2

Authored by Cutherine Planilla

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Professional Development

Used 1+ times

PC_RS Q2
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

From the Polar Cruise Consultant Menu, what Function would you choose to make a new booking?

AVON

CBOK

AVAL

DPPX

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do you enter in the Enter contact name field?

Your name

Caller's Name

Princess

Leave it Blank

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

On the Travel Agency screen in Polar: 
If you are speaking to a Direct Guest, what pieces(s) of information do you need to fill in on this screen?  Choose all that apply.

Email

Direct: Direct (D) or Agency ID

Phone Number

Contact Name

None of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is important to add a guest's Captain's Circle number at the time of booking to ensure best pricing and that the guest gets the appropriate credit for the completed voyage.

True

False

It doesn't matter if we enter the CCN or not

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

On the Sailing Search screen in Polar:  What is the best description for the Home City field?

Guest's home address

The three character Airport Code of the closest airport to the guest's home

The Trade Code of the desired voyage

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

On the Sailing Search in Polar:  
What airport code would you choose if the caller advised their home city was Memphis?

MSY

MEM

MIA

MEP

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

On the Sailing Search screen in Polar:
What specific ship sails to Japan in November of 2026?

Regal Princess

Diamond Princess

Sapphire Princess

Coral Princess

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