CEI - Halo Heroes

How Do You Greet Our Visitors At The Entrance Of The Store Or Your Floor ?

• By Talking To The Security Staff

• 'Hey, How You're Doing'

• An Authentic Compliment

• An Honest Smile Within Eye Contact And Nodding Your Head

• 'Hey There, Welcome To Our Store - Nice To Have You Here!'

How Do You Approach A Customer Anywhere On The Floor ?

• By A Non-Verbal Positive Gesture And Facial Expression

• 'Hello, How Can I Help You?'

• A Direct Product, Campaign, And/Or Materials Info

• By An Open Question Regarding The Products The Customer Is Checking Out ATM

• 'Hey My Name Is [blank], If You Need Me I'm Around!'

A Customer Has Some Clothes On His Arms Carrying Around While Browsing Through Our Sortiment - What Do You Offer To Him/Her ?

• 'I Would Like To Offer You, To Put These Clothes To The Cash Desk, So You Can Browse On More Easy And Comfortable.'

• Smile At Her/Him And Show A Thumbs Up

• 'Hey, All Good ?'

It's Hot Outside And Your Customer Seems To Be Stressed By The Temperatures - What Do You Do ?

• 'Hey, How Can I Help You?'

• 'I Would Like To Offer You A Glas Of Water For A Little Refreshment.'

• 'Here's A Tissue For Your Forehead. No Worries Please, I Know This Myself Pretty Well.'

A Customer Is Sitting On The Stairs Somewhere - What Do You Do?

• 'We've Got Over There Some Super Comfy Seats - Please Sit Down Over There If You Like.'

• 'Hey, How Can I Help You?'

A Customer Says In Between Your Sales Chat That She/He's Hungry. What Do You Tell Her After They Payd Their Goods ?

• 'Thanks And Bye - Have A Nice Day.'

• 'I Know Some Awesome Spots Around Here With Nice Menues. May I Reccomend Some To You?'

• 'Do You Already Know Where You Wanna Eat? There's Some Fine Spots Around Here...Wanna Know Where?'

A Customer Is Struggling With The Online Connection Of Her/His Smartphone...

• 'Hey, All Good ?'

• 'We've Got Free Wifi Going On Here...It's Name Is adifree. Check It Out If You Like.'

• 'Hey, Nice Weather Outside, Right?'

A Visitor Is Standing In Middle Of The Sales Floor And Seems To Be A Little Disorientated - What Do You ?

• 'Hey, How Can I Help You?'

• 'Hey, All Good?'

• 'Do You Actually Know, That We Offer Performance Gear For Men On 1st Floor, For Women On Groundfloor And Fashion For Both In The Basement?'