NPBES Leereenheid 8

_____is the degree to which a set of inherent characteristics fulfills requirements.

• Quality

• Conformance to requirements

• Fitness for use

• Reliability

What is the purpose of project quality management?

• To produce the highest-quality products and services possible

• To ensure that appropriate quality standards are met

• To ensure that the project will satisfy the needs for which it was undertaken

• All of the above

___generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.

• Quality audits

• Design of experiments

• Six Sigma

• Benchmarking

What does the term kaizen mean?

• Minimize waste

• Maximize value

• Do it right the first time

• Improvement

What tool can you use to determine whether a process is in control or out of control?

• A cause-and-effect diagram

• A control chart

• A run chart

• A control panel diagram

Six Sigma’s target for perfection is the achievement of no more than defects, errors, or mistakes per million opportunities.

• 6

• 9

• 3.4

• 1

The seven run rule states that if seven data points in a row on a control chart are all below the mean, above the mean, or all increasing or decreasing, then the process needs to be examined for ____problems.

• random

• nonrandom

• Six Sigma

• quality

What is the preferred order for performing testing on IT projects?

• Unit testing, integration testing, system testing, user acceptance testing

• Unit testing, system testing, integration testing, user acceptance testing

• Unit testing, system testing, user acceptance testing, integration testing

• Unit testing, integration testing, user acceptance testing, system testing

____is known for his work on quality control in Japan, and he developed the 14 Points for Management in his text Out of the Crisis.

• Juran

• Deming

• Crosby

• Ishikawa

PMI’s OPM3® is an example of a ____model or framework for helping organizations improve their processes and systems.

• benchmarking

• Six Sigma

• maturity

• quality