How Many Tiers are there in the Hilton Honors Program?

• 3

• 4

• 6

• 5

What is the name of the Bonus that agents use when the member missed points due to a promotion?

• Service Center Adjustment Bonus

• Tier Booster Bonus

• Promotional Credit

• Instant Tier Upgrade

How many pieces of information is required for Standard Verification an Account?

• 2

• 3

• 4

• 1

(True or False) 

One Parent case can only have One Child case

• True

• False

Select all that would be considered as activity

• Staying at Hilton branded properties.

• Eating at Restaurants near Hilton Branded properties

• Using the Hotel's pool

• Buying Points on The Hilton Website

Which of the following are considered as an ineligible stay for the earning of Hilton rewards and points? (SELECT ALL THAT APPLIES)

• A reservation booked through a third (3rd) party

• A no show reservation

• A reservation through the Hilton Honors website

• All of the above

• None of the above

If a member has a middle initial listed on their account, it must be included as part of the full name during

account verification.

• True

• False

Which of the following are acceptable data to use as a last resort during Advanced Verification?

• Loyalty or GA cases on the account

• Past stays (more than one)

• Date of birth

• Place of employment

• Social Security number

When should you use Advanced Verification?

• When trying to access the account of a member who is unable to verify with Standard Verification

• Never

• Only if two-factor authentication fails

• On every call after Standard Verification

John was not satisfied with his recent stay at the Hilton Chicago and wants to make a complaint. What type of case will can be created to make a complaint?

• GEM Case

• Loyalty Case

• Guest Assistance (GA) Case