Talking on the phone pre-test

1. 1. After identifying yourself. You should…?

• a. start explaining why you’re calling

• b. ask if it’s not a bad time to call

• c. say you are very sad and you need someone to talk  to.

• d. star to talk about your free time.

2. 2. Jack : Good afternoon, Jack ___________. How may I help you?

   Harry : Could I talk to Ron, please?

   Jack : Certainly, may I have your______________, please?

•  a. is hanging up/house    

• b. is speaking/name

• c. is calling/leave

• d. is holding on/return

3. 3. You can't understand what someone is saying at work or on the phone. How do you ask someone to repeat himself or herself in a polite way?

• a. What did you say?

•   b. Could you please speak over and over?

• c. Could you please tell one more time?  

•  d. Could you please repeat that?

5. 4.After placing someone on hold, when you return to the line, do you say…

•   a. I’m back

•  b. Thanks for waiting

•   c. ask permission

• 5. d.  Tell your name.

5. Peter :I'm afraid I have to go now, but I really need to talk to him on an urgent matter...

Receptionist: _________________________

• a. May I speak with Mr. Clarke, please?

• b. Did Mr. Smith manage to talk to Mr. Clarke?

• c. Would you like to leave a message?

• d. How may I be of assistance?

6. .  You have to take a message. What do you write down?  

What information do you ask for?

• a. The caller's name and the purpose of calling.

• b.  The caller's name and his email.

• c.  The caller's name and his accomplishment.

• d.  The caller's address and his solution.

7. Please __________. I’m telling him now you call.

• a. hang up

• b. hang out

• c. hang around

• d. hold on

8. Caller: Yes. Can you ask him to give me a call? My number is 909-345-8965

Receptionist: _____________________________

• a. May I speak to Ms. Sunshine, please?

• a. Could you repeat that, please?

• a. Can you remember me?

• a. Can I take a message

9. Receptionist: (after a moment) Yes, Ms. Sunshine is in. I'll _________.

• a. put you out

• b. put you on

• c. put you up

• d. put you through

10. Staff:   Certainly. Could I have your telephone number, please?

Adele:  ___________________.

• a. It is good time to call me.

• b. It’s J-A-C-K-S-A-N.

• c. It’s zero two... three four five... eight six nine one.

• d. It’s nice to talk to you.