Operations Quiz- Customer Service

What is the primary concern of operations?

• Marketing products to consumers

• Transforming inputs to produce goods and services

• Managing financial resources

• Conducting market research

What does "Operations" refer to in a business context?

• The activities involved in producing goods and services

• The activities involved in marketing products

• The activities involved in financial management

• The activities involved in human resources

What is the role of "Quality Control" in operations?

• Ensuring products meet certain standards

• Managing employee performance

• Planning marketing campaigns

• Handling customer complaints

Which component of operations is directly involved with handling and moving goods?

• Distribution

• Customer Service

• Financial Management

• Product Design

How are operations connected to marketing?

• Through cost control

• Through USP and differentiation

• Through capacity planning

• Through resource management

Why is operations a core activity of all business?

• It focuses on marketing strategies

• It involves the production of goods and services

• It deals with financial planning

• It manages human resources

Which of the following is an example of how operations are connected to marketing?

• Choosing sustainably sourced materials

• Implementing new financial software

• Hiring new employees

• Conducting market surveys

What are the inputs in the production/operating system?

• Goods, Services, Ideas

• Resources, Land, Labour, Capital, Enterprise

• Feedback, Transformations, Outputs

• Market needs, Consumer preferences

What must an output reflect to ensure competitiveness?

• Resources and Land

• Labour and Capital

• Market needs and consumer preferences

• Transformations and Feedback

Which of the following is an example of a product that combines with services?

• A doctor's visit

• Education

• A car with warranty and service provided

• A consultation