Customer Service Skills Quiz
Authored by Jena Fortin
Education
12th Grade
Used 71+ times
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25 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
What is the definition of customer service?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
What is the impact of customer service in relationship marketing?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
What are the interpersonal skills necessary for effective customer service?
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4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the three critical ingredients in successful service provision?
Strategy, Systems, Staff
Sales, Service, Satisfaction
Support, Systems, Staff
Strategy, Sales, Satisfaction
5.
OPEN ENDED QUESTION
3 mins • 1 pt
What is the role of technology in improving customer service?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
What are the common staffing models used in customer service?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
What are the key elements of Zappos' customer service?
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