Customer Service Skills Quiz

What is the definition of customer service?

What is the impact of customer service in relationship marketing?

What are the interpersonal skills necessary for effective customer service?

What are the three critical ingredients in successful service provision?

• Strategy, Systems, Staff

• Sales, Service, Satisfaction

• Support, Systems, Staff

• Strategy, Sales, Satisfaction

What is the role of technology in improving customer service?

What are the common staffing models used in customer service?

What are the key elements of Zappos' customer service?

What are great customer service skills?

• Listening

• Empathy

• Problem-solving

• All of the above

How can I assist you today?

Can you tell me more about when this issue started and any specific patterns you’ve noticed?