Systematic Troubleshooting Quiz

What is the first step in the systematic troubleshooting approach?

• Document the process

• Test the solution

• Identify the problem

• Propose solutions

Which step involves establishing a hypothesis about the cause of the problem?

• Step 1

• Step 2

• Step 3

• Step 4

What should you do if all proposed solutions fail?

• Contact your internet service provider

• Document the process

• Test the solution again

• Develop new hypotheses

What is a common cause of internet connectivity issues?

• Outdated software

• Malware infection

• Loose or damaged cables

• Insufficient disk space

What is the first action to take when troubleshooting internet connectivity?

• Inspect cables and connections

• Restart networking equipment

• Check if the device or network is the problem

• Contact your internet service provider

Which step is NOT part of adjusting computer settings to improve performance?

• Scan for malware

• Limit startup programs

• Update software and drivers

• Check system requirements

What should you do to check compatibility for new hardware or software?

• Run antivirus software

• Limit startup programs

• Clean up disk space

• Download the appropriate drivers

What is the purpose of backing up data before migrating to a new device?

• To avoid data loss

• To update software

• To ensure compatibility

• To improve performance

What could cause a video file to become unplayable after a transfer interruption?

• Malware infection

• Corrupted file

• Outdated drivers

• Insufficient disk space

What is the first step Mr. Johnson should take to transfer his presentation file?

• Use a USB cable

• Verify file format

• Pair devices

• Check Bluetooth connectivity