Quiz on Techniques in Dispute Resolution

What is the first step in reconciling a dispute?

• Establish ground rules

• Document the agreement

• Find common ground

• Create a safe environment

What should be established to ensure respectful communication?

• An arbitration clause

• A follow-up meeting

• Ground rules

• A mediator

What is the purpose of paraphrasing in active listening?

• To summarize the discussion

• To confirm understanding

• To interrupt the speaker

• To express disagreement

What should parties focus on during dispute resolution?

• Positions

• Past grievances

• Interests

• Emotions

What type of questions should be asked to facilitate open communication?

• Rhetorical questions

• Leading questions

• Closed-ended questions

• Open-ended questions

What is the goal of brainstorming options?

• To evaluate the options

• To finalize the agreement

• To suggest solutions without judgment

• To judge the solutions

What is a key aspect of negotiating a compromise?

• Finding a win-lose solution

• Documenting the disagreement

• Being unwilling to give and take

• Encouraging flexibility and compromise

What is the role of a mediator?

• To represent one party

• To enforce the agreement

• To facilitate the conversation

• To make decisions for the parties

What is the first step in the arbitration process?

• Preliminary conference

• Agreement to arbitrate

• Choosing arbitrators

• Hearing

What must arbitrators be?

• Neutral and impartial

• Experienced in the field

• Friends with the parties

• Selected by one party