30000-9205 unit 2 (1/67)

Can the body language would give a positive or negative impression to your customer?

• positive

• negative

Can the body language would give a positive or negative impression to your customer?

• positive

• negative

Can the body language would give a positive or negative impression to your customer?

• positive

• negative

• rolling eyes

• closed-off posture

• fidgeting

• open and relaxed posture

• avoiding eye contact

• sign of impatient

________prepare for your meeting.

• Do

• Don't

________ make sure you know about all your products or service

• Do

• Don't

________ take control of the discussion.

• Do

• Don't

________ let the customers decide what they talk about and when they talk about it.

• Do

• Don't

________ be open, honest, flexible, and positive!

• Do

• Don't