
Excellent Service Manado-1
Authored by Dina Jhie
Other
Professional Development
Used 2+ times

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Siapakah pelanggan kita ?
Pasien rawat inap
Dokter
Keluarga Pasien
Semua orang diluar diri kita
2.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Yang tidak termasuk dalam pembahasan segitiga profesionalisme/ kompetensi :
Attitude
Experience
Knowledge
Skill
3.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Bad image yang terjadi karena diri anda sendiri, kecuali :
Berpakaian lusuh
Berkacak pinggang
Mengobrol
Mengunyah permen karet
4.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Good image yang terjadi karena anda dan rekan adalah sebagai berikut, kecuali :
Memijat rekan yang kelelahan di counter
Memohon tamu counter rekan anda untuk menunggu sebentar karena rekan anda sedang menjawab telepon
Menerapkan standard dalam menyapa tamu
Membersihkan sampah yang tanpa sengaja terjatuh saat dibawa oleh petugas cleaning service
5.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Berdasarkan hasil survey, berapa % pelanggan yang meninggalkan kita karena alasan persahabatan ?
1%
3%
5%
9%
6.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Berdasarkan hasil survey, berapa % pelanggan yang meninggalkan bisnis karena perilaku buruk karyawannya ?
66%
86%
68%
88%
7.
MULTIPLE CHOICE QUESTION
10 sec • 10 pts
Meninggal dunia dan pindah tempat tinggal adalah juga merupakan alasan mengapa pelanggan tidak kembali ke bisnis kita, berapa % yang tidak kembali karena dua alasan di atas ?
5% dan 1%
3% dan 5%
1% dan 5%
1% dan 3%
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
Adobe Animate
Quiz
•
1st Grade - Professio...
10 questions
QUIZ RAPAT EVALUASI SUSENAS MSBP DAN SERUTI TW 3
Quiz
•
Professional Development
10 questions
QIW2 Chapter 2
Quiz
•
Professional Development
10 questions
Kuis Praktik baik pembelajaran berdiferensiasi
Quiz
•
Professional Development
20 questions
Babak Penyisihan Tahap I FKTP
Quiz
•
Professional Development
10 questions
KUIS COFFEE MORNING PT INDONESIA POWER
Quiz
•
Professional Development
20 questions
Evaluasi Bimbingan Teknis Pengelolaan Keuangan & PNBP Sentra DIY
Quiz
•
Professional Development
10 questions
Refreshment materi Credit Limit
Quiz
•
Professional Development
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
29 questions
Alg. 1 Section 5.1 Coordinate Plane
Quiz
•
9th Grade
22 questions
fractions
Quiz
•
3rd Grade
11 questions
FOREST Effective communication
Lesson
•
KG
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
Discover more resources for Other
15 questions
LOTE_SPN2 5WEEK3 Day 2 Itinerary
Quiz
•
Professional Development
20 questions
Black History Month Trivia Game #1
Quiz
•
Professional Development
20 questions
90s Cartoons
Quiz
•
Professional Development
42 questions
LOTE_SPN2 5WEEK2 Day 4 We They Actividad 3
Quiz
•
Professional Development
6 questions
Copy of G5_U6_L3_22-23
Lesson
•
KG - Professional Dev...
20 questions
Employability Skills
Quiz
•
Professional Development