Qualities and Roles of a Frontline Leader

A frontline leader must demonstrate the ability to:

• Work in isolation

• Influence others to achieve a common goal

• Avoid team dynamics

• Focus on individual tasks

A frontline leader must be able to:

• Work in isolation

• Motivate others to follow and perform

• Avoid influencing others

• Focus on personal achievements

What are behaviors?

• Enduring characteristics that define you as an individual

• Temporary characteristics that define you as an individual

• Observable actions that others can see

• Characteristics that are not visible to others

Which of the following is NOT a characteristic of traits?

• Enduring

• Temporary

• One-off

• Observable

What type of behavior is what you say and people hear?

• Verbal behavior

• Physical behavior

• Enduring behavior

• Temporary behavior

What is the difference between traits and behaviors?

• Traits are temporary, behaviors are enduring

• Traits are observable, behaviors are not

• Traits are enduring, behaviors are observable

• Traits are what you say, behaviors are what you do

Which of the following is an example of a behavior?

• Enduring characteristic

• Observable action

• Temporary characteristic

• One-off characteristic

Which of the following statements is true?

• Traits are observable, behaviors are enduring

• Traits are temporary, behaviors are one-off

• Traits are enduring, behaviors are observable

• Traits are what you do, behaviors are what you say

In situational leadership, what does the 'Coaching' style involve?

• Leader tells a team what to do and how to do it

• Leader supports, but allows others to actively make some decisions

• Leader coaches to improve skills, encourages discussion between crew and leader

• Leader allows group to actively make decisions and take responsibility

Which leadership style involves the leader coaching to improve skills and encouraging discussion between crew and leader?

• Coaching

• Supporting

• Directing

• Delegating