3 Effective Communication in Healthcare

Why is effective communication particularly important in healthcare settings?

• To ensure patient information is shared clearly and timely.

• To reduce the workload of healthcare professionals.

• To increase the number of patients in a hospital.

• To promote competition among healthcare teams.

What can poor communication in healthcare lead to?

• Better patient compliance

• Improved medication accuracy

• Poor comprehension and medication errors

• Enhanced patient safety

What is a benefit of effective communication between healthcare professionals?

• Increased patient wait times

• Improved job satisfaction

• Higher healthcare costs

• Reduced teamwork

What does verbal communication refer to?

• The tone of voice used

• The words spoken, including vocabulary and grammar

• The body language displayed

• The written communication

What does vocal communication include?

• The words spoken

• The written communication

• Voice qualities such as intonation, volume, pace, and accent interference

• The gestures and facial expressions

What percentage of communication is attributed to your words (verbal)?

• 7 percent

• 38 percent

• 55 percent

• 70 percent

What percentage of communication is attributed to your body language?

• 7 percent

• 38 percent

• 55 percent

• 70 percent

Which of the following is NOT a feature of effective communication?

• Active Listening

• Non-verbal communication

• Empathy

• Interrupting frequently

What is the percentage of communication attributed to your tone of voice (vocal)?

• 7 percent

• 38 percent

• 55 percent

• 70 percent

Which of the following is a tip for paying attention during verbal communication?

• Avoid eye contact

• Put your own thoughts on hold

• Interrupt frequently

• Ignore feedback