3 Effective Communication in Healthcare

What does verbal communication refer to?

• The tone of voice used

• The words spoken, including vocabulary and grammar

• The body language displayed

• The written communication

What does vocal communication include?

• The words spoken

• The written communication

• Voice qualities such as intonation, volume, pace, and accent interference

• The gestures and facial expressions

What percentage of communication is attributed to your words (verbal)?

• 7 percent

• 38 percent

• 55 percent

• 70 percent

What percentage of communication is attributed to your body language?

• 7 percent

• 38 percent

• 55 percent

• 70 percent

What is the percentage of communication attributed to your tone of voice (vocal)?

• 7 percent

• 38 percent

• 55 percent

• 70 percent

Which of the following is NOT a feature of effective communication?

• Active Listening

• Non-verbal communication

• Empathy

• Interrupting frequently

Which of the following is a tip for paying attention during verbal communication?

• Avoid eye contact

• Put your own thoughts on hold

• Interrupt frequently

• Ignore feedback

What is one way to remove and environmental barrier to communication?

• Eliminate noise

• Ignore body signals

• Avoid feedback

• Increase noise

How many people are living with sight loss in the UK?

• More than 1 million

• More than 2 million

• More than 3 million

• More than 4 million

What type of environment can impair communication?

• Bright and quiet

• Dark and cluttered

• Warm and clean

• Spacious and organized