Game-Changer Quiz

In which countries Concentrix has Capital One lines of businesses opperating?

• Colombia, Philippines, Morocco, El Salvador

• Colombia, Philippines, Tunisia, Canada

• Colombia, India, Costa Rica, Panama

• Colombia, Philippines, Turkey, United States

Which of the following is one of our culture beliefs here in Concentrix?

• Change Banking for Good

• Stick to the Status Quo

• Championing our People

• Believe in best

What is the name of our first stage of training with our new hire game-changers?

• Leverage Skill Training

• Pre Hire Training

• First Game-changing Training

• Concentrix Specific Training

What is the name of the Empath feature that allows to look for tasks in the support center based on your necessity for each call and allows you to ask questions to get the proper information?

• Explore Offers

• Future of Learning

• Empath Support Center

• Agent Assist

When we get access to Citrix Workspace for the first time, what must be our first step?

• Set the yubikey

• Log out

• Change SSO password

• Clock on eStart

What is the term for the deliberate steps provided in How-To procedures to ensure the customer experience aligns with our business strategy?

• Business Intent

• Potential Regulatory Requirement

• Principle Based Servicing

• Quality Management

If during the call the customer has concerns about their credit score and the game-changer acts as credit advisor, what is the name of the potential regulatory requirement failed?

• Regulation E

• State Law - Mini Miranda

• UDAAP

• Regulation Z

What is our eldest active Capital One Line of Business in Concentrix Bogota?

• BIG

• Bank Voice

• BCR

• CORE

What is the name of the time led by a trainer to check on topics, scenarios and questions with new hire game-changers during nesting?

• Handoff

• Coffee Break

• Debrief

• Classroom

What does CVA mean?

• Caller Value Achievement

• Client Volume Audits

• Client Value Attainment

• Concentrix Values & Achievements