Unit 1 Post Assessment Troubleshooting and Computer Maintenance

When a computer breaks down, what could be the cause?

• Hardware
• Software
• Both hardware and software
• Neither hardware nor software

Which of the following is the first step in troubleshooting?

• Research
• Identify the problem
• Establish a theory
• Establish an action plan

Which of the following should NOT be done during the troubleshooting process?

• If the problem is a large one, break it down into smaller problems
• If the problems are small ones, combine them into one larger problem
• Duplicate/replicate the problem, if possible
• Question users about what seemed to happen

Which of the following can be used to determine a solution to problems?

• Internet forums
• Previous tickets
• Private knowledge bases
• All of the above

When testing solutions you should ______.

• Test multiple solutions at once
• Test all solutions at once
• Test one solution at a time
• Test solutions in pairs

Once the solution is implemented, users are good to continue working.

• True
• False, functionality must be verified
• False, users must be reprimanded for causing the problem
• False, once a computer has problems, it can't be used again

What is the final step in the troubleshooting methodology?

• Document the solution
• Divide and conquer
• Implement the solution
• Reprimand the user

Which of the following does NOT need to be inspected if the computer fails to turn on?

• The power supply
• The outlet
• Tracks on the motherboard
• None of the above

Which is not a step of the troubleshooting methodology?

• Attempt to fix multiple problems at the same time
• Implement the solutions or escalate as necessary
• Establish a theory of probable cause
• Establish a plan of action to resolve the problem and identify potential effects

Which is not a part of the Identify the Problem step?

• Gather information
• Question users
• Identify symptoms
• Considering multiple theories of solutions