What is a process?

• A series of related steps to achieve an outcome

• A set of specific instructions

• A document outlining procedures

• A single step in a task

What is a procedure?

• A structured approach to completing a task

• A random collection of actions

• An informal method of doing things

• A dynamic series of steps

Which of the following is an example of a process?

• Completing a form

• Operating machinery

• Writing an essay

• Borrowing a book from the library

What characterizes a linear process?

• It can start from any point

• It has no specific order

• It has a clear starting and ending point

• It is presented in diagrams

What is a non-linear text?

• A text that follows a strict sequence

• A text organized in a network structure

• A text that is only in written form

• A text that requires reading from start to finish

Which of the following is a sequence connector?

• However

• Firstly

• Therefore

• Nevertheless

What is the purpose of sequence connectors?

• To provide random information

• To organize ideas in a logical sequence

• To confuse the reader

• To summarize the text

Which of the following is NOT a characteristic of a procedure?

• Standardized and documented

• Clear guidance on task performance

• Dynamic and adaptable

• Specific sequence of steps

In the context of processes, what does 'dynamic' mean?

• Fixed and unchanging

• Can adapt to changes

• Always follows the same steps

• Requires no adjustments

What is the purpose of a process map or flowchart?

• To guide understanding of how work is organized and executed

• To document step-by-step instructions for performing work

• To describe how to do something specifically for a single role

• To achieve a specific result