Handling Client 1

What is the function of a memo in business English?

• To impress the recipient with professional grammar

• To convey information clearly

• To recount a past accident

• To entertain the reader

Which of the following is an example of non-verbal communication?

• Shaking hands

• Making eye contact during a conversation

• Calling someone

• Reading a letter

1. 3.                Which of the following is considered grooming professionally?

• Wearing unnecessary jewelry

• Letting hair down

• Wearing clean and formal clothing

• Trimmed nails

When introducing someone, what thing should be mentioned first?

• Their job

• Their name

• Their marital status

• Their age

What is the proper etiquette for giving and receiving business cards?

• Handing over the business card with both hands

• Receiving the business card with the left hand

• Giving the business card without making eye contact

• Refusing to give/receive a business card

Which of the following must not be done when meeting someone?

• Interrupting the speaker

• Avoiding eye contact

• Listening attentively

• Maintaining a good attitude

Which of the following is a must-do when introducing someone?

• Introduce the other person first

• Chat first

• Ask open-ended questions to encourage discussion

• Maintain eye contact and smile

Which of the following statements describes business English correctly?

• It involves the use of informal language and slang in professional settings

• It focuses on clear and concise communication in a professional context

• It emphasizes the use of jargon and unnecessary terms to impress colleagues and clients

• It prioritizes racism and sarcasm in professional communication