DEPARTMENTS WITHIN A SERVICE SHOP

In larger companies, how do the departments work?

• Independently

• Together

• Under one manager

• They do not work

Who completes the work order in an automotive service center?

• Service technician

• Reception

• Customer

• Salesperson

What is the first step an employee takes after welcoming customers?

• Create a work order

• Estimate costs

• Give advice on repairs

• Dispatch to the service shop

What is the role of a salesperson or sales advisor in a car dealership?

• To repair vehicles

• To welcome customers and assist them in finding the right vehicle

• To manage the parts department

• To provide technical support to technicians

What is often filled with brand-related flashy merchandise in a car dealership?

• The technician counter

• The customer parts area

• The sales department

• The service shop

What is important for good administration in a service shop?

• Having a large team

• Ensuring smooth operations

• Selling the most vehicles

• Having technical knowledge

Which department discusses certain options with the customer for purchasing a new vehicle?

• Parts department

• Sales department

• Administration department

• Service technician

Why is cooperation between departments important in a service shop?

• To ensure the shop sells the most vehicles

• To make sure all departments work together for successful repairs

• To reduce the number of employees needed

• To increase the noise level in the workspace

Who invoices the sale or bills an account?

• The reception area

• The parts department

• The administration

• The service director or manager

Who ensures that the company runs smoothly and provides appropriate solutions if problems arise?

• The reception area

• The parts department

• The administration

• The service director or manager