Topic 7: Written Communication in Business: Letters and Emails.

Which of the following is NOT typically included in the sender's information section of a business letter?

• a) Current position

• b) Company name

• c) Email address

• d) Marital status

What is the purpose of a business invitation letter?

• a) To complain about a product or service

• b) To invite a company or individual to an event

• c) To resign from a position

• d) To order products or services

In a business letter, where should the date be placed?

• a) After the recipient's address

• b) Before the recipient's address

• c) After the salutation

• d) At the end of the letter

When addressing a woman in a business letter and you're unsure of her marital status or preference, which title should you use?

• a) Mrs.

• b) Miss

• c) Ms

• d) Madam

What should you include at the end of a business letter if you're sending additional documents?

• a) P.S.

• b) Enclosures

• c) Attachments

• d) Addendum

What is the primary purpose of a business order letter?

• a) To complain about a product

• b) To apply for a job

• c) To order items or buy materials

• d) To resign from a position

What is one main advantage of using email for business communication?

• a) It's always instant

• b) It's more personal than face-to-face

• c) It allows the recipient to respond when convenient

• d) It's the best for urgent matters

What should you do if you don't know the name of the person you're writing to?

• a) Use "To whom it may concern"

• b) Leave the salutation blank

• c) Use "Dear Sir/Madam"

• d) Use "Hey there"

What is the primary purpose of a complaint letter?

• a) To praise a company's products

• b) To request a job interview

• c) To express dissatisfaction with a product or service

• d) To invite someone to a business event

What should you do before sending a business letter?

• a) Print multiple copies

• b) Read it out loud to a friend

• c) Proofread it carefully

• d) Post it on social media