LOD211 - Chapter 3 Review Quiz

Which of these is a room status term that indicates a guest has left the hotel without settling their account?

• Occupied

• Skipper

• Sleep-out

• Vacant and ready

• DNCO

What is the main objective during the occupancy stage of the guest cycle?

• Maximize revenue

• Serve guests well so they return

• Resolve complaints quickly

• Ensure security

• Sell hotel goods and services

Which of these front office systems automatically generates an expected arrivals list and occupancy forecast reports?

• Reservation management software

• Rooms management software

• Guest accounting management software

• General management software

• Back office interfaces

What is the purpose of a call accounting system (CAS)?

• Route inbound calls

• Place, price and post telephone calls to guest folios

• Provide guestroom phones

• Offer pagers and cell phones to guests

• Prohibit unauthorized phone use in vacant room

Which of these telecommunications equipment allows the hotel to have a large number of telephones share a limited number of telephone lines?

• Telephone switchboards (PBX/PABX)

• Call accounting systems

• Guestroom phones

• Pagers/cell phones

• Automatic call dispensing systems

Which of these front office software maintains current information on guestroom status and assists in room assignments?

• Reservation management software

• Rooms management software

• Guest accounting management software

• General management software

• Sales automation systems

What is the main purpose of a sales automation system?

• Coordinate group reservations

• Track group booking trends

• Store group history files

• All of the above

• None of the above