Data Quality and Performance Improvement Questions

Aria is leading a team to improve the quality of service at her company. She wants to follow a structured quality improvement model and is considering how benchmarking might help. What are the steps in the quality improvement model, and how is benchmarking involved?

• Plan, Do, Check, Act; Benchmarking is used to measure performance.

• Define, Measure, Analyze, Improve, Control; Benchmarking is not involved.

• Identify, Design, Execute, Review; Benchmarking is used to set goals.

• Research, Develop, Implement, Evaluate; Benchmarking is used for feedback.

Maya and her team are working on a new project at their company. They decide to use brainstorming and benchmarking to address new ideas for the project. How are these methods helpful to them?

• They help in generating and evaluating new ideas.

• They are used to implement new ideas directly.

• They are methods to discard old ideas.

• They focus on the financial aspects of new ideas.

Olivia is working on a healthcare project and needs to find an agency that focuses on developing the scientific evidence used in decision making. Which agency should she consult?

• Agency for Healthcare Research and Quality (AHRQ)

• National Aeronautics and Space Administration (NASA)

• Food and Drug Administration (FDA)

• Centers for Disease Control and Prevention (CDC)

Rohan is analyzing the test scores of his class, which are measured on a scale from 0 to 100. When should he use a histogram to display the data?

• When data is categorical

• When data is continuous and needs to show distribution

• When data is nominal

• When data is ordinal

Charlotte is managing a hospital's patient database. She needs to ensure that the system runs efficiently and that sensitive patient information is protected. How do performance improvement and risk management relate to her database management tasks?

• They are unrelated aspects of database management.

• Performance improvement focuses on speed, while risk management focuses on security.

• Both rely on data that are collected, stored and retrieved by automated methods.

• Risk management is more important than performance improvement in database management.

Elijah, Mason, and Aria are part of a team tasked with improving the efficiency of their department. They need to develop new ideas for organizing a performance improvement project. Which tools could they use in this situation?

• Brainstorming

• Benchmarking

• Gantt and PERT charts

• All of the above

Ava is part of a hospital's quality improvement team. The hospital wants to examine its internal performance under ORYX. What should Ava and her team do?

• By conducting regular audits

• By implementing performance metrics

• Collect and aggregate its own data to measure patient outcomes.

• By hiring external consultants

Harper is researching how information is collected for the Compare reports used to evaluate hospitals, nursing homes, and home health agencies. Which of the following methods does Harper find is used to gather this information?

• MDS and OASIS

• Patient feedback

• Financial audits

• Staff interviews

During a routine hospital shift, Benjamin witnesses an unexpected occurrence involving death or serious physical or psychological injury. What is this type of event called?

• Sentinel event

• Incident report

• Risk Management

• ORYX initiative

Mia is scheduled for a hospital admission, and the healthcare team needs to determine if her admission is appropriate before she is admitted. During what stage of the utilization review process is the appropriateness of Mia's admission assessed?

• Pre-admission review

• Concurrent review

• Retrospective review

• Discharge planning