What is Body Language?

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Your words say one thing but your body language say another.

• Speaking from your point of view.

Good listening skills include what?

• Smiling and waving at people

• Yelling loudly at people

• Writing in slang

• None of the above

The exchange of information through the use of words or actions is

• Active listening

• Body language

• Communication

• Media

Which of the following is considered a listening skill?

• Thinking before you speak

• Writing clear, simple statements

• Paying attention

Two types of communication are:

• Verbal and Non-verbal

• Verbal and Information

• Verbs and Nouns

• Sight and Hearing

An example of verbal communication is:

• Posture

• Phone conversation

• Eye contact

• Writing an email

Which of the following is a barrier to communication?

• Message is not clear

• Not listening

• Lack of language skills

• All of the above

Which is NOT important in effective communication?

• Using the appropriate tone

• Making eye contact

• Using appropriate body language

• Having a charming personality

A good, clear speaker…

• Understands what he/she wants to say

• Considers the audience and the setting

• Checks to assure understanding, and listens to responses

• All of the above

In which country do people (both male and female) greet each other by kissing on the cheek?

• Japan

• Italy

• Nigeria

• China