BigHand Application Quiz

BigHand Application Quiz

12th Grade

30 Qs

quiz-placeholder

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BigHand Application Quiz

BigHand Application Quiz

Assessment

Quiz

Information Technology (IT)

12th Grade

Practice Problem

Easy

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30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the latest BigHand version of the BigHand application?

BigHand 5.3

BigHand 5.5

BigHand 5.4

BigHand 5.2

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which system do you use to access and monitor tickets?

Jira

Salesforce

Asana

Zendesk

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Other than your queue (My queue), what queue do you monitor for tickets?

General Support Queue

IT Helpdesk

Healthcare Workflow Management

Customer Support

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you check after reading the description of a ticket?

Ticket ID

Feed for any other information

Client’s contact number

Server configuration

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be done if a customer reports a service failure?

Inform the client and restart the services in the correct order

Immediately restart the services without informing the client

Log the issue and wait for instructions

Check for software updates

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In what order should the BigHand services be restarted?

BigHand Services Host, BigHand Server, BigHand Security Broker Service

BigHand Server, BigHand Security Broker Service, BigHand Services Host

BigHand Server, BigHand Services Host, BigHand Security Broker Service

BigHand Security Broker Service, BigHand Server, BigHand Services Host

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where can you find the patches for the BigHand application?

\slonfs01\BigHand 5 HotDisk\5.5.x\5.5.1.0\The Patches\

\server01\BigHand\Updates

\bighand\downloads\patches

\updates\BigHand5\patches

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