GTPSY recap

This technique involves parties who have some shared and some opposing interests coming together to try to reach agreement.

• counselling

• mediation

• negotiation

• arbitrary

Choose the type of conflict resolution:
You decide the place for a road trip when two of your friends argued of where to go for 2 days straight

• imposed solution

• distributive solution

• integrative solution

• dictatorship

Capacity of short term memory:

• 5 - 9 bits of information

• 7+/- 3 bits of information

• unlimited

• maximum of 10 bits of information

When Jenny tells her boyfriend, John that she is stress with her disorganized roomate; John will most probably replied with:

• "I see"

• "I'm sorry that you're stress"

• "Okay"

• "Move out, then"

Rapport Talk

• gaining and holding the attention

• About establishing relationships, developing understanding and negotiating differences

• friction between men and women occurs because of a lack of understanding of differences in communication styles

• None of the options given

Report Talk

• Type of style used in public speaking, telling stories or jokes

• It is about gaining and holding the attention of the person or person listening

• to negotiate and maintain status

• All of the options given

She researched gender difference in language and how these might contribute to breakdowns in communication.

• Tannen

• Atkinson and Shiffrin

• Bernstein

• Miss Aida =)

choose the type of memory:
Tying your shoe

• procedural memory

• semantic memory

• episodic memory

• memory

choose the type of memory:
Miss Aida's full name

• procedural memory

• semantic memory

• episodic memory

• memory

choose the type of memory:
What you ate for dinner yesterday?

• procedural memory

• episodic memory

• semantic memory

• memory