Recap Quiz - CRAFT Experiences - Oberoi

What are the steps for eliminating self-limiting belief?

• Acknowledge, Disaggregate, Challenge and Action

• Acknowledge, Challenge, Disaggregate and Action

• Acknowledge, Break, Challenge and Action

• All of the above

"Feel that you have the capacity to learn and grow your skills" signifies

• Fixed Mindset

• Growth Mindest

• Logical Mindset

• Analytical Mindset

Paralanguage consists of

• Stress, Tone and words

• Tone

• Tone and pause

• Stress, Tone, Rate of Speech and Pauses

As per Dr. Mehrabian, Communication happens through

• 7% Spoken words
  38% Voice and tone
  55% Body language

• 17% Spoken words
  38% Voice and tone
  45% Body language

• 27% Spoken words
  28% Voice and tone
  55% Body language

• None of the Above

A question which subtly prompts the respondent to think in a particular way.

• Open-ended question

• Close-ended question

• Leading Question

• Probing Question

Dinesh is a person who is known for his supportive nature, ability to build relationships, and preference for harmony. Which communication style would likely be exhibited?

• Driver

• Expressive

• Amiable

• Analytical

A high-profile guest booked 4 night stay for his birthday celebration at Trident Nariman Point. Rakhi has convinced the guest to upgrade to a club room by highlighting its premium features and benefits. This is an example of:

• Hard-selling

• Up-selling

• Cross-selling

• Down-selling

A customer is looking to book a hotel room for a weekend getaway. They are actively searching for promotional codes, discounts, and package deals. They are also price-conscious and willing to compromise on certain amenities or locations to get the best deal. Which customer type does this represent?

• SERVICE DEMANDERS

• REVENUE REVERSERS

• PROMOTION MAXIMIZERS

• SPENDING LIMITERS

A customer expresses confusion about the room rates, stating that they saw a lower price online. You confirm that the online rate is for a different room type or promotion that is no longer available.

How would you handle this objection, considering the customer's potential misunderstandings about the hotel's offerings?

• Immediately apologize for the confusion and offer a discount to compensate.

• Explain the differences between the room types and promotions in a clear and concise manner.

• Insist that the online rate is incorrect and offer to find them a better deal elsewhere.

• Offer to upgrade them to a more expensive room at the same rate.

You're negotiating a contract with a potential client who is demanding a significant discount. The discount would reduce your profit margins significantly. How would you approach this negotiation to find a mutually beneficial solution?

• Immediately agree to the discount to avoid losing the deal.

• Refuse to negotiate and maintain your original price.

• Identify areas where you can make concessions without compromising your profitability.

• Focus on the long-term benefits of the partnership and try to persuade the client to reconsider the discount.