Unit 5 NF review-Communication

Which of the following is an example of nonverbal communication?

• Writing a note in a patient's chart

• Giving an oral report to a supervisor

• Smiling at a new resident

• Speaking in an encouraging tone of voice to a resident

If a resident is difficult to understand, a nursing assistant should:

• Pretend to understand even when she does not so the resident won't be embarrassed

• Restate what the resident is saying in her own words

• Avoid communicating with the resident

• Use cliches to make things easier for the resident

Which of the following shows a correct conversion of 9:50 pm to military time?

• 0950

• 9:50

• 2150

• 1950

A nursing assistant's responsibility with a resident's medical chart is to:

• Keep the chart open for later use.

• Make changes to the care plan.

• Suggest the best treatment for the resident.

• Record observations and care.

When should documentation be recorded?

• Immediately after care is given.

• At the end of the shift.

• Whenever there is time to document fully.

• Before the care is given while there is extra time.

Which of the following is an example of objective information?

• Mr. Castillo is grouchy today.

• Mr. Castillo's BP is 116/80.

• Mr. Castillo says he feels dizzy.

• Mr. Castillo has a stomachache.

A person in a coma may still be able to:

• Hear

• Speak

• See

• Walk

What are some common barriers to effective communication in a healthcare setting and how can they be overcome?

• Using interpreters or translators, providing cultural competency training, and ensuring a comfortable and accessible environment for communication.

• Ignoring the patient's cultural background

• Using complex medical jargon

• Speaking loudly and slowly to non-English speakers

What are some strategies for de-escalating conflicts or difficult situations through effective communication?

• Using sarcasm and making jokes

• Active listening, maintaining a calm tone and demeanor, using empathy, finding common ground, and seeking a resolution through compromise.

• Yelling and shouting

• Ignoring the other person

In our classroom, Mrs. Massengill is teaching the skill of CPR to her students. Who is the sender?

• students

• skill of CPR

• Mrs. Massengill