HRM 186 186- P2 Q2

Which of the following is an example of a pre-arrival activity?

• Preparing room keys before the guest arrives

• Cleaning the guest's room after check-out

• Sending out promotional emails

What is the main purpose of pre-registration for guests?

• To charge the guest for their stay

• To make the check-in process faster

• To provide a welcome drink

Which guest type is most likely to benefit from pre-assignment of rooms?

• Walk-in guests

• VIP guests

• Guests checking out

What information might be included in a guest's welcome booklet?

• Room key, vouchers, hotel amenities

• Payment instructions for late check-out

• Airport transfer details

Why is it important to check the expected arrival list each day?

• To cancel unconfirmed reservations

• To prepare for guests' special requests

• To offer last-minute discounts to arriving guests

Which of the following guests would likely receive complimentary orders such as fruit baskets or champagne?

• Airline crew

• Group travelers

• A couple on their honeymoon

Which of the following is NOT considered a pre-arrival activity?

• Pre-registration

• Pre-assignment of rooms

• Cleaning a room after a guest checks out

What should be included on a meal or drink voucher given to a guest?

• What the voucher covers

• The guest's arrival time

• A list of nearby restaurants

What is the purpose of raising complimentary orders before the guest arrives?

• To enhance the guest's stay and make them feel special

• To reduce the guest's total bill

• To speed up the check-out process

What is pre-payment used for in hotel reservations?

• To ensure the hotel gets paid if the guest does not show up

• To charge for additional services in advance

• To reserve a table in the restaurant