
HRM 186 186- P2 Q2
Authored by Reynalyn Caacbay
Education
University
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15 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
Which of the following is an example of a pre-arrival activity?
Preparing room keys before the guest arrives
Cleaning the guest's room after check-out
Sending out promotional emails
2.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
What is the main purpose of pre-registration for guests?
To charge the guest for their stay
To make the check-in process faster
To provide a welcome drink
3.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
Which guest type is most likely to benefit from pre-assignment of rooms?
Walk-in guests
VIP guests
Guests checking out
4.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
What information might be included in a guest's welcome booklet?
Room key, vouchers, hotel amenities
Payment instructions for late check-out
Airport transfer details
5.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
Why is it important to check the expected arrival list each day?
To cancel unconfirmed reservations
To prepare for guests' special requests
To offer last-minute discounts to arriving guests
6.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
Which of the following guests would likely receive complimentary orders such as fruit baskets or champagne?
Airline crew
Group travelers
A couple on their honeymoon
7.
MULTIPLE CHOICE QUESTION
10 sec • 2 pts
Which of the following is NOT considered a pre-arrival activity?
Pre-registration
Pre-assignment of rooms
Cleaning a room after a guest checks out
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