ISO Quiz Session 2 - Controlling (Sustainable Operation Pillar)

This sub-clause pertains to monitoring, measurement, analysis and evaluation of outputs.

• 9.2

• 9.3

• 9.1

• 10.1

(a)   provides the summary of information about a process team.

In Quality Management Goals, our target to deliver efficiency gains in 2024 is ______

• 7% (7.9 MEUR)
• 7% (7.8 MEUR)

• 8% (7.9 MEUR)

• 7.7% (7.9 MEUR)

Used to document issues within the team, and how they were resolved through performing corrections and corrective actions.

• KPI

• RAPC

• FMEA

• CCA Tracker

To contribute to Henkel Corporate Social Responsibilities, Sustainability and Corporate

Governance, we are aspiring to contribute how many volunteering hours?

• 19,000

• 20,000

• 25,000

• 18,000

ISO 9001 sets out the requirements for a _____________________ .

• Quality Management System

• Quality Policy and Goals

• Quality Principles

• None of the above

True or False:

Our Leadership Commitments are the following:

a. We act as entrepreneurs

b. We collaborate as strong teams

c. We develop people with passion

d. We own our results

• True
• False

What is the risk analysis being used / utilized by Controlling Department?

• QUICS

• SWOT

• FMEA

• All of the above

True or False:

If you encounter any accidents or incidents while in the office, report it immediately to your supervisor or to the HR Manager.

• True

• False

Answer explanation

It should be the SHE Manager not HR manager

Who is the Quality and Continuous Improvement Manager GBS+ Manila?

• Lujann Lamsin

• Kathleen Crisostomo

• Conie Bozar

• Emmanuel Martin

Answer explanation

Lujann Lamsin is the GBS+ Manila Quality Manager, Kathleen Crisostomo is the CI Manager and Emmanuel Martin is the Head of the local IT Services PH and SEA.