______________ is the creation and sending of information, thoughts, and feelings from one person to another.

• Feedback

• Communication

• Exchange

• Message transfer

All communication requires a ______ and a ______.

• sender; listener

• sender; receiver

• speaker; receiver

• speaker; listener

Which of the following is a key characteristic you should know about your receiver?

• Age

• Shoe size

• Political affiliation

• Income level

How can you ensure positive feedback from your receivers?

• Encode your message

• Use communication cues

• Be clear and specific

• Look them in the eyes when you speak

If your coach uses a hand signal to send you a message during the game, which step of the communication process is she using?

• Encoding

• Channeling

• Decoding

• Feedback

Which step of the communication process are you using when you read a text message?

• A. Encoding

• B. Channeling

• C. Decoding

• D. Feedback

Which of the following is an example of a communication cue that a teacher may see during his lecture?

• A. Fiddling with your hair

• B. Yawning

• C. Looking out the window

• D. All of the above

Which of the following is an example of external noise?

• A. Dog barking

• B. Daydreaming

• C. Hunger

• D. Reminiscing

Which of the following is an example of internal noise?

• A. Siren

• B. Phone ringing

• C. Worrying

• D. Dog barking

What type of message is the following “I lost my homework today”?

• A. Information-only

• B. Action-and-information

• C. Negative-information

• D. Feedback