Redetermination Quiz

State office of California

• DHHS

• DHCS

• DCCS

• DCSH

Next step if the member declined on assistance on completing the form?

• Discuss other ways on how to renew

• Offer to send redetermination email

• Do a recap

• Secure the member feedback

You can skip asking 3rd verifier if the member would like to change mailing address as it is not required.

• True

• False

Next step if member declined on providing their phone number?

• proceed with discussing the reason of the call

• send redetermination email

• ask for the email address

• close the call

Option that we provide to our CA member if they found out that they are not qualified for Medicaid?

• Covered CA Health Plan and Medicaid

• Covered CA Health Plan and Medicare

• Marketplace and Medicare

• Covered CA Health Plan and Marketplace

State office of Idaho

• IDDW

• IDHM

• IDHW

• IDHP

What is the operating hours in the State of Idaho?

• 8:00am to 5:00pm

• 8:00am to 7:00pm

• 8:00am to 8:00pm

• 8:00am to 6:00pm

In California, what are the ways to renew the healthcare coverage?

• By phone and Mail

• By phone and Online

• By Phone and In person

• By phone, online and mail

Incase members from Idaho didn't qualify for Medicaid. We can offer the marketplace and Medicare option.

• True

• False

Renewal options in the State of California

• By phone, online and mail

• By phone and online

• By Phone

• By mail and online