Mahindra - Process Knowledge - Delight to Win

For an existing enquiry, receptionist only update the _____ Sales Genie NXT app ?

• Location

• Contact Details

• Purpose of Visit

• None of these

The Dealership can monitor foot fall trends using E-Reception dashboard in _____ ?

• Sales Force

• Qlikview

• TDAA

• WYH

The E-Reception is mandatory for which type of enquiries ?

• Walk - In

• Telephone

• Digital

• All

The E-Reception module can be accessed via ?

• CMS screen

• TDAA

• World of SUV

• Sales Genie NXT

The E-Reception module is accessible to which profiles in dealership ?

• Receptionist

• Sales Consultant

• DEM

• Sales Manager

Mahindra provides omni channel test drive experience to its customers via ?

• Whatsapp

• Website

• Telephonic

• All of the above

Who will receive the quick enquiry notification on sales genie nxt app for test drive test drive scheduled by customer via whatsapp ?

• Digital Engagement Manager

• Sales Consultant

• Delivery In Charge

• None of the above

Who is responsible for Test Drive distance & duration ?

• Digital Engagement Manager

• Sales Consultant

• Service Advisor

• All of the above

While giving Test Drive which of the below parameter are important ?

• Proper Duration & Distance

• Quality of Test Drive Vehicle

• Quality of explanation of product feature

• All of the above

The SC marks the test drive as _____ in Sales Genie NXT app after completing the Test Drive ?

• Start

• In Progress

• Completed

• None of these