Understanding Customer Feedback Types

What is customer feedback?

• A type of product review

• Information provided by customers about their experience with a product or service

• A marketing strategy

• A financial report

Which of the following is a type of customer feedback?

• Financial audit

• Customer survey

• Product launch

• Market analysis

What is the primary purpose of customer feedback?

• To increase product prices

• To improve products and services

• To reduce marketing costs

• To expand the business globally

Which type of customer feedback involves direct interaction with the customer?

• Online reviews

• Focus groups

• Social media comments

• Email surveys

What is a common method for collecting quantitative customer feedback?

• Open-ended interviews

• Multiple-choice surveys

• Social media monitoring

• Customer testimonials

Which type of feedback is typically unsolicited?

• Customer complaints

• Structured interviews

• Online surveys

• Focus groups

What is the benefit of using Net Promoter Score (NPS) in customer feedback?

• It provides detailed qualitative data

• It measures customer loyalty

• It reduces operational costs

• It increases product sales

Which of the following is an example of qualitative customer feedback?

• A rating of 4 out of 5 stars

• A detailed customer review

• A numerical score on a survey

• A percentage of satisfied customers

What is the role of social media in customer feedback?

• To provide financial advice

• To offer a platform for customer interaction and feedback

• To develop new products

• To conduct employee training

Which type of feedback is often used to identify areas for improvement in a product?

• Positive feedback

• Negative feedback

• Neutral feedback

• Promotional feedback