Recap 48hr Queue

Which are the call types under 48h Queue?

• PA, OL, Zero Match

• OL, Customer Choice, PA

• 1+, OL, Zero Match

• 1+, Zero Match, PPB

Angi partners are divided into:

• Angi Leads, Angi Services

• Angi Leads, Angi Ads, Angi Services

• HomeAdvisor, Angi List, Craftjack

• Angi Ads, Angi Services

The purpose of the OL calls is to present the newly available pro

• True

• False

Which is the SR type when homeowners pay Angi directly to find a pro for them.

What is the purpose of 1+ accept calls?

• Know how is the weather

• Offer Pre-Priced Booking

• Follow up to see “How’s the project going?”

• Cancel the service request

What is the call flow for a Zero Match journey

• Introduction, provide purpose of the call, verification and present PPB

• Introduction, purpose, question status of the project, solution

• Introduction, purpose of the call, present Pro's available, expectations

The Happiness Guarantee allows HOs to request an additional booking if they are not satisfied with the service provided

• True

• False

What would be the rebuttal for “How can you give me a price without the Pro even seeing the job.“

• It is easy to reschedule, you will get an email with all the instructions.

• Please know that you may contact your Pro to discuss any concern

• I want to make sure you can get the day and time that you want

• We collect all the necessary info.Enter it and that generates a fixed price

Select the best rebuttal for “I need time to think."

• A hold will be placed on your card to make sure pay our Pro

• Our QUALIFIED Pros are available tomorrow to complete your service

• Pricing can sometimes fluctuate with demand. Booking will lock quote

• To be on our platform, our Pro’s must maintain a 4.2 star rating or higher.

For job opportunity, Pros will be charged for the lead until the customer accepts to connect with them

• True

• False