Atención al Cliente en la Gestión
Authored by Dilma Flores
Specialty
5th Grade
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44 questions
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1.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Cuáles son los siete principios por Karl Albretch?
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2.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Cuáles son las características del cliente actual?
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3.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Cuáles son los momentos de la atención al cliente?
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Qué aspectos personales influyen en la psicología del consumidor?
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Qué componentes cognitivos son relevantes en la atención al cliente?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Cuáles son los elementos conductuales en la atención al cliente?
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7.
OPEN ENDED QUESTION
3 mins • 1 pt
¿Qué aspectos sociales afectan la atención al cliente?
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