Layout Design Quiz OPM537

The objective of layout strategy is to

• improve employee morale.

• improve customer interaction.

• develop an effective and efficient layout that will meet the firm's competitive requirements.

• improve the flow of information.

Which of the following is NOT true regarding layout decisions?

• An effective layout can help an organization achieve a strategy that supports differentiation, low cost, or response.

• To obtain flexibility in layout, operations managers could keep investments high.

• Layout designs need to be viewed as dynamic because of our increasingly short-life-cycle and mass-customized world.

• Layout is one of the key decisions that determines the long-run efficiency of operations.

Which of the following allocates display space and responds to customer behavior?

• retail layout

• warehouse layout

• product-oriented layout

• office layout

Which of the following arranges machinery and equipment to focus on production of a single product or group of related products?

• fixed-position layout

• work-cell layout

• product-oriented layout

• process-oriented layout

Which of the following layouts seeks the best personnel and machine utilization in repetitive or continuous production?

• Process-oriented layout

• Fixed-position layout

• Work-cell layout

• Product-oriented layout

Which of the following is NOT a key component of office layouts?

• Office spaces should encourage non-work interactions.

• Office spaces should allow people to control access to their conversations.

• Office layouts should naturally bring people together.

• Office spaces should be designed to maximize customer exposure.

Which of the following is NOT helpful for retail layout?

• Distribute what are known in the trade as 'power items' to both sides of an aisle.

• Locate the high-draw items around the periphery of the store.

• Keep end-aisle locations empty to facilitate traffic flow.

• Use prominent locations for high-impulse and high-margin items.

The main objective of retail layout is to

• build teams.

• maximize profitability per square foot of floor space.

• provide for comfort, safety, and movement of information.

• minimize total costs.

Which of the following terms describes the physical surroundings in which a service takes place, and how they affect customers and employees?

• ambience

• service decor

• landscape

• servicescape

What is the term for the fees manufacturers pay to get retail shelf space for their products?

• Servicescape fees

• Slotting fees

• Floorspace fees

• Retail fees