Why is good customer service important?

Full name

In your own words, explain what is meant by Responsiveness in Customer Service

In your own words, explain what is meant by Empathy in Customer Service

In no less than 50 words, describe how to be consistent with customer service and why this is important

What does Personalisation in Customer Service look like in good customer service?

Which of the below are examples of good communication in the context of customer service?

• All of the above
• Effective communication is essential in all stages of customer interaction—from initial contact to post-service follow-up.
• Clear, concise, and informative communication reduces misunderstandings and increases efficiency.
• Training staff in communication skills is crucial; this includes verbal, non-verbal, and written communication.
• Open channels of communication should be maintained across multiple platforms to meet customers where they are.

List seven benefits of Quality Customer Service to Travel and Tourism Organisations

Compare the benefits of quality customer service to internal and external customers

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