EOP ADJUSTMENT LETTER

EOP ADJUSTMENT LETTER

Professional Development

12 Qs

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EOP ADJUSTMENT LETTER

EOP ADJUSTMENT LETTER

Assessment

Quiz

English

Professional Development

Practice Problem

Hard

Created by

hendra doy

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12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Read the adjustment letter and answer this question.

What is the purpose of the letter's opening sentence?

To apologize for the delay

To acknowledge receipt of a previous letter

To introduce a new product

To promote a discount coupon

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Read the adjustment letter and answer this question.

In which part of the letter does the company offer an apology for the mistake?

Opening

Focus

Action

Closing

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Read the adjustment letter and answer this question.

What is the main focus of the letter?

Offering a refund

Sending the correct manuals

Cancelling the order

Providing a shipping update

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Read the adjustment letter and answer this question.

Which part of the letter explains the specific actions the company has taken to resolve the issue?

Opening

Focus

Action

Closing

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Read the adjustment letter and answer this question.

What is one of the actions taken by New Tech Answers to resolve the issue?

Providing free shipping for future orders

Sending two correct manuals

Offering a 20% discount coupon

Giving a refund for the entire order

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Read the adjustment letter and answer this question.

What additional benefit is enclosed in the letter besides the correct manuals?

A free product sample

A discount coupon

A guarantee certificate

A free warranty extension

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Read the adjustment letter and answer this question.

What part of the letter mentions a revised invoice?

Opening

Focus

Action

Closing

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