Member Maintenance/Manage Language/Spending Accounts/ID Cards

What task is used to verify member's HSA?

• Manage Enrollment and Billing

• Manage Other Insurance

• CDHP & Spending Account Buy-Up

• Member Reimbursements

What's the correct phone number for Alegus?

• 866-755-2680

• 866-755-2860

• 855-831-8741

• 855-831-8471

Member Experience Tier 2 is referred to as what department?

• Member Service

• Your OE

• Your Manager

• Alegeus

If updating a member's demographics in Solution Central, what is a new process we have to assist them with?

• Member Composite Screen

• Update demographics

• One Time Passcode

• Manage ID Card Task

• In the wrap up screen

What task would you open if member wants their ID Card mailed to them?

• Manage Language Task

• Manage ID Card Task

• CDHP & Spending Accounts Task

• View Programs Task

Tags

CCSS.RI.11-12.1

CCSS.RI.11-12.2

Where can you verify member's written and spoken language is correct?

• Mainframe

• Member composite

• Member Maintenance

• Referring member to CoveredCA or Employer Group

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.5

What task is needed to request an interpreter for the member's next office visit?

• Member Maintenance

• Providers

• Manage Language

• You have to call the provider

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.3

How long can it take to change the language for correspondences?

• One week

• Two Weeks

• Three Weeks

• Four Weeks

When changing member's spoken languages, what is required?

• The use of an interpreter

• Approval from the member

• Getting OE approval

• Approval from Enrollment and billing

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.9-10.3

CCSS.RI.9-10.5

CCSS.RI.8.3

The member wants a physical ID card but they are signed up for digital ID cards can you still send a physical ID card to them?

• No, unfortunately, the system only displays the latest ID card requested. I can assist you with sending you that information

• Yes, Member Experience can still send physical cards, even after the member enrolls in digital.
  The policy must be updated from digital to mail before a card can be sent.