Chapter 6 and 7 YR 1 SAC Revision

As a customer service officer (receptionist) at a sport and recreation facility, you need to be aware of legislation that impacts upon your work role. Which of the below are examples of legislation you need to be aware of in your job role?

• Work Health and Safety Act, Privacy Act, Anti-Discrimination Act

• Code of Conduct Act, Employee Act, Taxation Act.

• Taxation Act, P

Aiming to sell a particular number of products is an example of

• A sales target

• A customer service goal

• A marketing strategy

• A financial report

How can you gather feedback from your fellow employees about your performance?

• Ask for feedback during a team meeting

• Send out a feedback form via email

• Ignore the feedback and continue as usual

• Wait for the manager to provide feedback

What are the four contents of a work plan?

• Timeframes, Tasks requirements, Risks, Contingencies for identified risks

• Budget, Timeline, Resources, Tasks requirements.

• Budget, Contingencies, Timeline, Resources,

• Contingencies, Timeline, Resources, Tasks requirements.

Identify two types of professional learning that someone could complete to

• Attending coaching workshops and seminars

• Talking to a friend and reading a book

• Engaging in peer coaching and mentorship programs

What does the acronym SMART stand for?

• Specific, Measurable, Achievable, Realistic, Time

• Simple, Manageable, Accurate, Reliable, Timely

• Strategic, Meaningful, Actionable, Relevant, Timed

• Structured, Measurable, Attainable, Reasonable, Timely

Why is the use of SMART goals important in learning and development of your skills?

• They provide a clear and structured approach to achieving objectives.

• They are only useful for short-term goals.

• They are not applicable to skill development.

• They make the process more complicated.

Which of the following is an effective way to manage your time to complete all tasks set out for you in a day?

• Prioritize tasks and set deadlines

• Procrastinate and delay tasks

• Avoid making a schedule

• Focus on one task for the entire day

Identify how you could assess yourself at your workplace and explain why this is an important step in the learning and development process.

• Self-assessment helps identify strengths and areas for improvement.

• Self-assessment is not necessary in the workplace.

• Self-assessment is only useful for managers.

• Self-assessment should be done once a year.

Which of the following is a sign of stress in the workplace?

• Increased absenteeism

• Improved concentration

• Enhanced teamwork

• Higher productivity